Claims Quality Assurance Analyst

Olympus Insurance Company; Jacksonville (FL); Sur place; USD 55 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Life insurance

Disability coverage

401(k) with match

Paid time off

Education assistance

Wellness programs

Pet insurance

Discount programs

Welcoming office

Résumé du poste

Olympus Insurance Company seeks a Quality Assurance Analyst to help keep quality at the heart of service for insureds and agency partners. You will review claims and operations files, identify trends, and provide feedback to strengthen accuracy, compliance, and service.

The role welcomes curiosity and continuous improvement mindset; prior QA background not required, and collaboration with Operations is essential.

Qualifications

• Experience reviewing work, records, or processes for accuracy.
• Insurance experience in Claims, Underwriting, Customer Support, IT, Operations preferred.
• Strong attention to detail with analytical, critical-thinking, and problem-solving skills.
• Collaborative approach and ability to communicate feedback clearly and constructively.
• Proficiency with spreadsheets, data, and multiple priorities.
• Experience with Microsoft Office and Power BI dashboards.

Responsabilités

• Conduct audits of claims and operational files using established quality standards and tools.
• Document findings accurately and provide clear, constructive feedback that supports coaching and development.
• Apply company guidelines, applicable regulations, and quality standards consistently during reviews.
• Identify trends, recurring issues, and opportunities for improvement through audit results.
• Track quality data and help create reports and dashboards that provide meaningful insights to leadership.
• Surface potential process gaps, risks, and training opportunities to help teams continuously improve.
• Partner with team members and leaders across Operations on quality and process improvement initiatives.

Connaissances

Analytical thinking

Attention to detail

Problem solving

Communication

Collaboration

Data handling

Multitasking

Formation

High school diploma or GED

Bachelor's degree preferred

Outils

Microsoft Office

Power BI

Excel

Description du poste

Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus.

What Olympus Offers

We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including:

• Employer-sponsored medical, dental, and vision plans
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with company match
• Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
• Education Assistance Program and ongoing professional development opportunities
• Wellness Lunch N Learns
• Employee perks such as pet insurance, discount programs, and a welcoming office environment

At Olympus, we empower you to grow, contribute, and thrive both professionally and personally.

What You'll Do

As a Quality Assurance Analyst, you’ll help ensure quality remains at the heart of the experience we provide our insureds and agency partners.

You’ll review claims and operational files, identify trends and opportunities, and share thoughtful feedback that helps our teams grow and improve. You’ll work alongside leaders and team members across Operations to strengthen consistency, accuracy, compliance, and service.

You don’t need to come from a traditional Quality Assurance background to be successful in this role. If you have experience reviewing work for accuracy, enjoy working with data, and approach opportunities with curiosity and a continuous-improvement mindset, we’d love to hear from you.

Key Responsibilities

Review & Support Quality

• Conduct audits of claims and operational files using established quality standards and tools.
• Document findings accurately and provide clear, constructive feedback that supports coaching and development.
• Apply company guidelines, applicable regulations, and quality standards consistently during reviews.

Find the Story in the Data

• Identify trends, recurring issues, and opportunities for improvement through audit results.
• Track quality data and help create reports and dashboards that provide meaningful insights to leadership.
• Surface potential process gaps, risks, and training opportunities to help teams continuously improve.
• Participate in calibration sessions to support consistent and fair quality standards.
• Partner with team members and leaders across Operations on quality and process improvement initiatives.
• Support special projects and changing business needs, including during catastrophes or high-volume periods.

What You’ll Bring

• Experience reviewing work, records, or processes for accuracy, completeness, or adherence to established guidelines—previous experience in a dedicated QA role is not required.
• Insurance experience in Claims, Underwriting, Customer Support, IT, Operations, or a related area is preferred.
• Strong attention to detail with analytical, critical-thinking, and problem-solving skills.
• A collaborative approach and ability to communicate feedback clearly and constructively.
• Comfort working with spreadsheets, data, and multiple priorities.
• Proficiency with Microsoft Office and experience working with Power BI dashboards.
• High school diploma or GED required; bachelor’s degree or industry-recognized training certifications preferred.

EEO Compliance

Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law.