Complaint Analyst — Legal & Compliance Insights

Mandarich-Law-Group,-LLP; Kennesaw (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive base salary

Medical and dental coverage

401K plan with company match

PTO

Paid parental leave

$20 to $25 per hour

Job summary

Mandarich Law Group LLP in Kennesaw, GA seeks a Complaint Analyst for in-office duties, with hours 8:00 AM to 5:00 PM local time across their GA office. This is an in-office position.

You will review customer complaints, document resolutions and follow-up actions, conduct program-level root cause analysis, identify trends, and make recommendations. Excellent written communication and independent work are required.

Qualifications

• Minimum High School diploma or equivalent; College Degree preferred.
• Prior law firm experience and/or knowledge of the legal and collections industry preferred.
• Highly detail oriented analytical and strong organizational and communication skills.
• Ability to work independently and excellent written communication skills.
• Problem solving skills are essential.

Responsibilities

• Ensure customer complaint program policies, procedures, and SLAs are met.
• Conduct account level reviews of each customer complaint and perform thorough investigations.
• Document the complaint resolution and any required follow-up actions.
• Perform program level root cause analysis, identify trends, draw conclusions and make recommendations.
• Assist with recommendations for enhancements to employee training.

Skills

Detail-oriented

Analytical thinking

Organizational skills

Communication skills

Problem solving

Education

High School diploma or equivalent

College degree preferred

Job description

Mandarich Law Group LLP in Kennesaw, GA seeks a Complaint Analyst for in-office duties, with hours 8:00 AM to 5:00 PM local time across their GA office. This is an in-office position.

You will review customer complaints, document resolutions and follow-up actions, conduct program-level root cause analysis, identify trends, and make recommendations. Excellent written communication and independent work are required.