Complaint Analyst: Investigations & Quality Improvement

Mandarich Law Group, LLP; Chicago (IL); Vor Ort; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical and Dental coverage

401K plan with company match

PTO

Paid Parental Leave

Zusammenfassung

Mandarich Law Group LLP is seeking a Complaint Analyst for our Chicago, IL office (in-office). The role requires thorough investigation of customer complaints, documenting resolutions, and leading root cause analysis to identify trends.

Responsibilities include advising on training enhancements and ensuring SLAs are met. Minimum high school diploma; college degree preferred, with prior law firm or collections knowledge being a plus.

Qualifikationen

• High School diploma or equivalent required; college degree preferred.
• Experience in law firm or collections industry is a plus.
• Strong attention to detail and analytical abilities.
• Excellent written communication skills.
• Ability to work independently.
• Problem-solving and organizational skills.

Aufgaben

• Ensure complaint program policies, procedures, and SLAs are met.
• Review customer complaints at account level with thorough investigation.
• Document complaint resolutions and any required follow-up.
• Conduct root cause analysis, identify trends, and recommend improvements.
• Assist with enhancements to employee training.

Kenntnisse

Detail oriented

Analytical

Communication skills

Independent work

Written communication

Problem solving

Ausbildung

High school diploma

College degree preferred

Jobbeschreibung

Mandarich Law Group LLP is seeking a Complaint Analyst for our Chicago, IL office (in-office). The role requires thorough investigation of customer complaints, documenting resolutions, and leading root cause analysis to identify trends.

Responsibilities include advising on training enhancements and ensuring SLAs are met. Minimum high school diploma; college degree preferred, with prior law firm or collections knowledge being a plus.