Customer Complaint Analyst | Root-Cause & Quality Insights

Mandarich-Law-Group,-LLP; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental coverage

401K plan with company match

PTO

Paid Parental Leave

Job summary

Mandarich Law Group LLP is seeking a Complaint Analyst for its Chicago, IL office, with potential locations in Williamsville, NY; Lake Mary, FL; or Kennesaw, GA. This in-office role focuses on investigating customer complaints, documenting resolutions, and driving process improvements across time zones.

The ideal candidate holds a high school diploma (college degree preferred) and brings strong analytical, written communication, and problem-solving skills to a legally oriented environment.

Qualifications

• Minimum High School diploma or equivalent. College Degree preferred.
• Prior law firm experience and/or knowledge of the legal and collections industry preferred
• Highly detail oriented analytical and strong organizational and communication skills.
• Ability to work independently
• Exceptional analytical and problem-solving skills
• Excellent written communication skills.
• Problem solving skills.

Responsibilities

• Ensure customer complaint program policies procedures and SLAs are met.
• Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include
• Responsible for effectively documenting the complaint resolution and any required follow-up
• Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations.
• Assist with recommendations for enhancements to employee training

Skills

Analytical skills

Attention to detail

Written communication

Independent worker

Problem solving

Organizational skills

Communication skills

Education

High School diploma

College degree preferred

Job description

Mandarich Law Group LLP is seeking a Complaint Analyst for its Chicago, IL office, with potential locations in Williamsville, NY; Lake Mary, FL; or Kennesaw, GA. This in-office role focuses on investigating customer complaints, documenting resolutions, and driving process improvements across time zones.

The ideal candidate holds a high school diploma (college degree preferred) and brings strong analytical, written communication, and problem-solving skills to a legally oriented environment.