Compassionate Veterinary Receptionist — PTO & 401k Included

Veterinary Practice Partners; Wildwood (MO); In loco; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee pet discount

Descrizione del lavoro

Fox Creek Veterinary Hospital in Wildwood, MO is seeking a full-time Veterinary Receptionist to be the first point of contact for clients and their pets, balancing administrative precision with genuine warmth across a wide range of interactions.

Responsibilities include greeting clients, checking in patients, updating records, managing a multi-line phone system, processing payments, and scheduling follow-ups; you will work with veterinarians and staff to ensure a smooth, compassionate client

Competenze

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Mansioni

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Conoscenze

Customer service

Communication

Appointment scheduling

Phone management

EMR data entry

Strumenti

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Descrizione del lavoro

Fox Creek Veterinary Hospital in Wildwood, MO is seeking a full-time Veterinary Receptionist to be the first point of contact for clients and their pets, balancing administrative precision with genuine warmth across a wide range of interactions.

Responsibilities include greeting clients, checking in patients, updating records, managing a multi-line phone system, processing payments, and scheduling follow-ups; you will work with veterinarians and staff to ensure a smooth, compassionate client