Compassionate Veterinary Receptionist (Part-Time)

Veterinary Practice Partners; Rockville (MD); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Professional development opportunities

Job summary

Caring Hands Animal Hospital Rockville is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth in a clinical setting, manage high-volume front desk operations, and support accurate medical records and payments.

Responsibilities include greeting clients, scheduling, handling multi-line calls, and assisting with emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software is preferred: Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Strong customer service skills with composure in high-volume client interactions.
• Excellent verbal and written communication, active listening, and conflict resolution.
• Comfortable handling animals of varying sizes and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify/update medical records, and confirm appointment details using the practice management software.
• Answer and manage a multi-line phone system, respond to inquiries about scheduling, refills, vaccination records, and general information.
• Process payments, post charges, explain invoices, and schedule follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and data entry in the PIMS system.
• Coordinate with veterinarians, technicians, and staff to relay client communications and manage patient flow.
• Maintain cleanliness and organization of the reception area and waiting room.

Skills

Customer service

Communication

Multi-line phone management

Medical records management

Payment processing

Appointment scheduling

Empathy in sensitive situations

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Caring Hands Animal Hospital Rockville is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth in a clinical setting, manage high-volume front desk operations, and support accurate medical records and payments.

Responsibilities include greeting clients, scheduling, handling multi-line calls, and assisting with emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.