Veterinary Receptionist

Veterinary Practice Partners; Rockville (MD); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Professional development opportunities

Job summary

Caring Hands Animal Hospital Rockville is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth in a clinical setting, manage high-volume front desk operations, and support accurate medical records and payments.

Responsibilities include greeting clients, scheduling, handling multi-line calls, and assisting with emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software is preferred: Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Strong customer service skills with composure in high-volume client interactions.
• Excellent verbal and written communication, active listening, and conflict resolution.
• Comfortable handling animals of varying sizes and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify/update medical records, and confirm appointment details using the practice management software.
• Answer and manage a multi-line phone system, respond to inquiries about scheduling, refills, vaccination records, and general information.
• Process payments, post charges, explain invoices, and schedule follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and data entry in the PIMS system.
• Coordinate with veterinarians, technicians, and staff to relay client communications and manage patient flow.
• Maintain cleanliness and organization of the reception area and waiting room.

Skills

Customer service

Communication

Multi-line phone management

Medical records management

Payment processing

Appointment scheduling

Empathy in sensitive situations

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Caring Hands Animal Hospital Rockville is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• 401(k) plan
• Professional development opportunities

Salary

$18.00-$20.00 per hour dependent on skills and experience

Schedule

This is a part-time position averaging 20-25 hours per week, with shifts typically from 1:00 PM-8:00 PM. Days will vary, with a 7:30 AM-4:00 PM shift every other Saturday.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Caring Hands Animal Hospital - Rockville

At Caring Hands, everything we do is driven by compassion and a deep sense of purpose. Our approach to veterinary care is transparent, personalized, and rooted in trust-attracting a team of passionate professionals who live out our core values every day.

We lead with integrity, act with reliability, and support each other—and you—with a true Go Team mindset. Our goal is to create a welcoming space where both pets and their people feel seen, heard, and cared for.

We're dedicated to meeting the unique needs of every patient and client, fostering a sense of community inside and outside our hospitals. United by a shared mission, we're here to help you and your pet thrive-together

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