Compassionate Vet Receptionist — Front Desk Pro (Part-Time)

Pure Paws Veterinary Care; New York (NY); Sur place; USD 29 000 - 32 000; Temps partiel

Avantages offerts par ce poste

401(k) plan

Employee pet discount

Résumé du poste

Pure Paws Veterinary Care of Hell’s Kitchen seeks a skilled part-time Veterinary Receptionist to be the primary contact for clients and their pets. This role balances administrative precision with genuine warmth across a range of interactions, including emotionally sensitive situations.

You will thrive in a high-volume front desk environment, handling scheduling, payments, medical records, and multi-line phone systems while delivering consistent, compassionate service in a clinical setting.

Qualifications

• Minimum 3 years of experience as a veterinary receptionist is preferred.
• Experience with veterinary practice management software; ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments.

Responsabilités

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Connaissances

Veterinary receptionist experience

Customer service

Phone system management

EMR / PIMS data entry

Team coordination

Outils

ezyVet

Description du poste

Pure Paws Veterinary Care of Hell’s Kitchen seeks a skilled part-time Veterinary Receptionist to be the primary contact for clients and their pets. This role balances administrative precision with genuine warmth across a range of interactions, including emotionally sensitive situations.

You will thrive in a high-volume front desk environment, handling scheduling, payments, medical records, and multi-line phone systems while delivering consistent, compassionate service in a clinical setting.