Compassionate Veterinary Front Desk Specialist

Vetpracticepartners; White Oak (PA); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401(k) plan

Pet discount

Job summary

White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across a range of interactions, including sensitive situations.

The role requires at least 1 year of front desk experience, familiarity with Cornerstone PM software, and strong communication and multitasking abilities to support a smooth hospital workflow.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred.
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Phone management

EMR/PM software

Records management

Communication

Tools

Cornerstone

Job description

White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across a range of interactions, including sensitive situations.

The role requires at least 1 year of front desk experience, familiarity with Cornerstone PM software, and strong communication and multitasking abilities to support a smooth hospital workflow.