Compassionate Veterinary Receptionist – Front Desk Pro

Riverbend Veterinary PetCare Hospital; Charlotte, Northern (NC, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Benefits package including medical, Fd

401(k) plan + PTO

Job summary

Riverbend Veterinary PetCare Hospital in Mountain Island, near Charlotte, is seeking a skilled receptionist to be the first point of contact for clients and their pets. The role emphasizes warmth and precision in scheduling, payments, and records while supporting sensitive conversations about end-of-life care.

Candidates should have at least one year of veterinary front-desk experience and familiarity with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Communication

Conflict resolution

Multiline phone management

Payment processing

Appointment scheduling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Riverbend Veterinary PetCare Hospital in Mountain Island, near Charlotte, is seeking a skilled receptionist to be the first point of contact for clients and their pets. The role emphasizes warmth and precision in scheduling, payments, and records while supporting sensitive conversations about end-of-life care.

Candidates should have at least one year of veterinary front-desk experience and familiarity with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.