Urgent Care Veterinary Receptionist

TotalBond Veterinary Hospitals; Charlotte (NC); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan for full-time employees

Job summary

TotalBond Veterinary Hospitals’ Riverbend Veterinary PetCare Hospital seeks a skilled receptionist to be the primary contact for clients and their pets. This role balances administrative precision with warmth, handling emotionally sensitive interactions and ensuring smooth patient flow.

Responsibilities include front desk duties, appointment coordination, and payments. The clinic emphasizes compassionate care and a strong team environment in Mountain Island, near Charlotte, NC.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) preferred
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostics
• Proficiency in scheduling, multi-line phones, medical records, and payments
• Proven customer service skills with composure in client relations
• Strong written and verbal communication, active listening, conflict resolution
• Comfortable handling animals of varying sizes and temperaments

Responsibilities

• Greet and check in clients and patients, verify/update medical records, confirm appointments
• Answer and manage a multi-line phone system for scheduling, refills, records, and information
• Process payments, post charges, explain invoices, schedule follow-ups
• Communicate medical information and care instructions compassionately, including sensitive end-of-life discussions
• Maintain accurate EMR and data entry in PIMS
• Coordinate with veterinarians and staff to relay messages and manage patient flow
• Keep reception area clean and welcoming for a positive client experience

Skills

Customer service

Verbal communication

Written communication

High-volume front desk

Compassionate care

Education

No formal degree required

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Totalbond- Riverbend Veterinary PetCare Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary

$19.00-$21.00 per hour dependent on skills and experience

Schedule

Urgent Care hours, Monday and Wednesday 3PM-10PM, Saturdays 10AM-8PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

At Riverbend Veterinary PetCare Hospital, we believe every pet deserves compassionate, advanced care in a welcoming and family-focused environment. Conveniently located in Mountain Island, just 20 minutes from Charlotte, our full-service animal hospital is dedicated to keeping your furry companions happy, healthy, and thriving.

From routine wellness visits to advanced medical care, our experienced team proudly serves dogs, cats, and pocket pets throughout Mecklenburg County, Mountain Island, and the greater Charlotte metro area. We treat every pet like family because your pet’s health, comfort, and well-being always come first.