Veterinary Receptionist

River's Edge Animal Hospital; Rock Hill (SC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and a 401(k) plan for FT

Job summary

River's Edge Animal Hospital in Rock Hill, SC seeks a skilled veterinary receptionist to be the first contact for clients and their pets, balancing administrative precision with genuine warmth across a broad range of interactions.

The role requires experience managing high-volume front desk operations, remaining calm under pressure, and delivering consistent, high-quality customer service in a clinical setting. Benefits are included; salary and schedule are defined.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with practice management software (Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet preferred).
• Knowledge of veterinary terminology and vaccination protocols.
• Proficiency in appointment scheduling, multi-line phones, records management and payments.
• Strong customer service skills with composure in high-volume client interactions.
• Excellent verbal and written communication, active listening and conflict resolution.
• Comfort handling animals of varying sizes and temperaments.

Responsibilities

• Greet and check in clients and patients, verify records and confirm appointments using PIMS.
• Answer multi-line calls, handle inquiries on scheduling, refills, records, and hospital info.
• Process payments, post charges, explain invoices and schedule follow-ups.
• Communicate medical information compassionately, including end-of-life discussions.
• Maintain accurate EMR entries and timely data entry in the system.
• Coordinate with veterinarians and staff to relay client messages and urgent cases.
• Keep reception area and waiting room clean, organized and welcoming.

Skills

Customer service

Communication skills

Empathy under pressure

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

River's Edge Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary: $18.00-$20.00 dependent on skills and experience

Schedule: Monday 10am-10pm, Tuesday- Friday 7:45AM-6PM, Saturday- Sunday 10AM-8PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About River's Edge Animal Hospital

River's Edge Animal Hospital was founded in 2021 by Dr. Kerri Blackburn with the vision of providing high-quality medical care and excellent customer service to patients and clients within Rock Hill, Fort Mill, and the surrounding areas from our trusted vets in Rock Hill, SC

Our modern facility boasts five exam rooms, a private dental suite equipped with digital dental x-ray capabilities, and a state-of-the-art surgical suite and surgical laser. Our skilled Veterinarians are experienced in ultrasound, endoscopy, and advanced surgical procedures in addition to general practice.