Compassionate Veterinary Receptionist

River's Edge Animal Hospital; Rock Hill (SC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and a 401(k) plan for FT

Job summary

River's Edge Animal Hospital in Rock Hill, SC seeks a skilled veterinary receptionist to be the first contact for clients and their pets, balancing administrative precision with genuine warmth across a broad range of interactions.

The role requires experience managing high-volume front desk operations, remaining calm under pressure, and delivering consistent, high-quality customer service in a clinical setting. Benefits are included; salary and schedule are defined.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with practice management software (Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet preferred).
• Knowledge of veterinary terminology and vaccination protocols.
• Proficiency in appointment scheduling, multi-line phones, records management and payments.
• Strong customer service skills with composure in high-volume client interactions.
• Excellent verbal and written communication, active listening and conflict resolution.
• Comfort handling animals of varying sizes and temperaments.

Responsibilities

• Greet and check in clients and patients, verify records and confirm appointments using PIMS.
• Answer multi-line calls, handle inquiries on scheduling, refills, records, and hospital info.
• Process payments, post charges, explain invoices and schedule follow-ups.
• Communicate medical information compassionately, including end-of-life discussions.
• Maintain accurate EMR entries and timely data entry in the system.
• Coordinate with veterinarians and staff to relay client messages and urgent cases.
• Keep reception area and waiting room clean, organized and welcoming.

Skills

Customer service

Communication skills

Empathy under pressure

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

River's Edge Animal Hospital in Rock Hill, SC seeks a skilled veterinary receptionist to be the first contact for clients and their pets, balancing administrative precision with genuine warmth across a broad range of interactions.

The role requires experience managing high-volume front desk operations, remaining calm under pressure, and delivering consistent, high-quality customer service in a clinical setting. Benefits are included; salary and schedule are defined.