Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Denver (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

401(k) plan

Professional development opportunities

Job summary

5280 Veterinary Care is seeking a skilled veterinary receptionist to serve as the primary contact for clients and their pets. The role balances administrative precision with warmth and sensitivity in a clinical setting.

The successful candidate will have at least 1 year of front desk experience, proficiency with Avimark, and strong communication skills to handle a wide range of tasks from scheduling to payments while maintaining EMR accuracy.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software; Avimark required.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.

Skills

Customer service

Front desk operations

Verbal & written communication

Tools

Avimark

Job description

5280 Veterinary Care is seeking a skilled veterinary receptionist to serve as the primary contact for clients and their pets. The role balances administrative precision with warmth and sensitivity in a clinical setting.

The successful candidate will have at least 1 year of front desk experience, proficiency with Avimark, and strong communication skills to handle a wide range of tasks from scheduling to payments while maintaining EMR accuracy.