Compassionate Veterinary Receptionist & Client Care Pro

Careerwebsite; Knoxville (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Animal Emergency & Specialty Center of Knoxville is seeking a Veterinary Receptionist (Client Care Representative) to be the first point of contact for pet owners. You will handle check-ins/outs, answer questions, and coordinate with veterinary staff to ensure compassionate, efficient care.

The role emphasizes empathy, professionalism, and teamwork in a fast-paced emergency environment. A high school diploma is required, with an associate degree or higher a plus, and participation in a

Qualifications

• At least 1 year of veterinary client service or veterinary receptionist experience.
• Emergency, specialty, or urgent care veterinary experience is a plus.
• Strong customer service background with a proven ability to manage challenging situations professionally.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Welcome clients and patients with empathy, professionalism, and compassion.
• Manage patient check-ins and check-outs efficiently.
• Answer questions and address client concerns promptly.
• Provide updates and facilitate communication between clients and veterinary staff.
• Deliver exceptional customer service during emergency and specialty visits.

Skills

Customer service

Communication

Multitasking

Empathy

Professionalism

Teamwork

Education

High school diploma or equivalent

Associate degree or higher

Tools

POS systems

Job description

Animal Emergency & Specialty Center of Knoxville is seeking a Veterinary Receptionist (Client Care Representative) to be the first point of contact for pet owners. You will handle check-ins/outs, answer questions, and coordinate with veterinary staff to ensure compassionate, efficient care.

The role emphasizes empathy, professionalism, and teamwork in a fast-paced emergency environment. A high school diploma is required, with an associate degree or higher a plus, and participation in a