Veterinary Receptionist

AAVMP; Knoxville (TN); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Animal Emergency & Specialty Center of Knoxville is seeking a Veterinary Receptionist / Client Care Representative to be the first contact for pet owners in emergencies. You will greet clients, manage check-ins and payments, and coordinate with the veterinary team to support outstanding patient care throughout the visit.

Ideal candidates have at least 1 year of veterinary client service experience, strong communication skills, and a calm, compassionate demeanor in fast-paced, emotionally charged

Qualifications

• At least 1 year of veterinary client service or receptionist experience.
• Emergency or urgent care experience is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm in a fast-paced environment.
• High school diploma or equivalent; associate degree is a plus.

Responsibilities

• Welcome clients and patients with empathy, professionalism.
• Manage patient check-ins and check-outs efficiently.
• Answer questions and address client concerns promptly.
• Provide updates and coordinate communication between clients and staff.
• Process payments, invoices, and point-of-sale transactions accurately.
• Assist with appointment scheduling and specialty referrals.
• Prepare and maintain accurate medical records.
• Explain treatment plans, discharge instructions, and follow-up care.
• Educate clients regarding medications, preventive care, and ongoing needs.
• Support clients during emotionally challenging situations with compassion.

Skills

Customer service

Communication

Teamwork

Organizational skills

Empathy

Education

High school diploma or equivalent

Associate degree or higher is a plus

Tools

Point-of-sale system

Cash handling

Job description

Veterinary Receptionist

Department: Receptionists
Employment Type: Full Time
Location: Knoxville, Tennessee
Compensation: $17.00 - $19.00 / hour

Description

Veterinary Receptionist (Client Care Representative)

Animal Emergency & Specialty Center of Knoxville | Knoxville, Tennessee

Are you passionate about helping pets and the people who love them? Do you thrive in a fast-paced environment where compassion, communication, and teamwork make a real difference every day? At Animal Emergency & Specialty Center of Knoxville, we're seeking an experienced Veterinary Receptionist / Client Care Representative who is dedicated to providing exceptional client service and wants to build a long-term career in veterinary medicine. As the first point of contact for pet owners during some of their most stressful moments, you'll play a vital role in creating a supportive, welcoming experience while helping our medical team deliver outstanding patient care.

Some of the responsibilities you will own in this role:

• • Welcome clients and patients with empathy, professionalism, and compassion
  • Manage patient check-ins and check-outs efficiently
  • Answer questions and address client concerns promptly
  • Provide updates and facilitate communication between clients and veterinary staff
  • Deliver exceptional customer service during emergency and specialty visits
• • Process payments, invoices, and point-of-sale transactions accurately
  • Maintain financial records and documentation
  • Assist with appointment scheduling and specialty referrals
  • Prepare and maintain accurate medical records
  • Ensure confidentiality of client and patient information
• • Explain treatment plans, discharge instructions, and follow-up recommendations
  • Educate clients regarding medications, preventive care, and ongoing treatment needs
  • Support clients through emotionally challenging situations with empathy and professionalism
  • Escalate concerns appropriately when needed
• • Coordinate with veterinarians, technicians, and support staff to ensure seamless patient care
  • Assist with communication during emergency situations
  • Help maintain an organized, efficient, and welcoming reception area

Schedule

• Primarily weekday day shifts
• One weekend shift per week required
• Holiday availability may be required
• Flexibility with scheduling preferred

Preferred Qualifications

• At least 1 year of veterinary client service or veterinary receptionist experience
• Emergency, specialty, or urgent care veterinary experience is a plus
• Strong customer service background with a proven ability to manage challenging situations professionally
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Experience with point-of-sale systems and financial transactionsAbility to remain calm and compassionate in a fast-paced emergency environment
• Comfortable working independently and collaboratively within a team
• High school diploma or equivalent required
• Associate degree or higher is a plus
• Passion for helping pets and their families
• Positive attitude and team-oriented mindset
• Dependable, professional, and adaptable
• Interested in building a long-term career within veterinary medicine

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

At Animal Emergency & Specialty Center of Knoxville, we know that exceptional veterinary medicine begins with exceptional people. Every interaction matters, and our Client Care Representatives are a critical part of supporting pets, families, and our medical team.