Compassionate Veterinary Front Desk Specialist - Full-Time

White Oak Veterinary Clinic; White Oak (PA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Professional development

Employee pet discount

Job summary

White Oak Veterinary Clinic is seeking a skilled Veterinary Receptionist to serve as the primary contact for clients and their pets, balancing administrative precision with warmth. This role supports a wide range of interactions, including emotionally sensitive situations, and requires calm handling of high-volume front desk operations.

The position offers full-time hours, a rotating schedule, and a benefits package including health insurance, PTO, and a 401(k).

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred.
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Front desk experience

Customer service

Multiline phone management

Veterinary software

EMR/PIMS data entry

Tools

Cornerstone

Job description

White Oak Veterinary Clinic is seeking a skilled Veterinary Receptionist to serve as the primary contact for clients and their pets, balancing administrative precision with warmth. This role supports a wide range of interactions, including emotionally sensitive situations, and requires calm handling of high-volume front desk operations.

The position offers full-time hours, a rotating schedule, and a benefits package including health insurance, PTO, and a 401(k).