Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Dwight (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Full-time benefits

Job summary

Dwight Veterinary Clinic seeks a skilled veterinary receptionist to be the primary contact for clients and pets, balancing administrative precision with warmth in a clinical setting.

The role requires experience with high-volume front desk operations, top-tier customer service, and the ability to handle emotionally sensitive situations while maintaining EMR accuracy and smooth patient flow. This is a full-time, on-site position at a busy clinic.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Customer service

Communication

Conflict resolution

Appointment scheduling

Phone management

Medical records

Payment processing

Active listening

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Dwight Veterinary Clinic seeks a skilled veterinary receptionist to be the primary contact for clients and pets, balancing administrative precision with warmth in a clinical setting.

The role requires experience with high-volume front desk operations, top-tier customer service, and the ability to handle emotionally sensitive situations while maintaining EMR accuracy and smooth patient flow. This is a full-time, on-site position at a busy clinic.