Compassionate Veterinary Front Desk Specialist

Animal Care Hospital of Walnut Creek; Walnut Creek (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan for full-time employees

Professional development opportunities

Job summary

Animal Care Hospital of Walnut Creek is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. This role balances administrative precision with genuine warmth across a range of interactions, including sensitive or emotionally complex situations.

The ideal candidate has at least 1 year of front desk experience in a veterinary setting, proficiency with practice management software, and strong communication skills to support a smooth client experience from

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills with the ability to manage high-volume client relations with composure.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, respond to inquiries about scheduling, refills, vaccination records, and general hospital information.
• Process payments, post charges, explain invoices, and schedule follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the PIMS system.
• Coordinate with veterinarians, technicians, and staff to relay messages, flag urgent cases, and maintain efficient patient flow.
• Keep the reception area and waiting room clean and organized to ensure a positive client experience.

Skills

Customer service

Front desk receptionist

Multi-line phone management

Communication skills

Emotional resilience

Team coordination

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Animal Care Hospital of Walnut Creek is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. This role balances administrative precision with genuine warmth across a range of interactions, including sensitive or emotionally complex situations.

The ideal candidate has at least 1 year of front desk experience in a veterinary setting, proficiency with practice management software, and strong communication skills to support a smooth client experience from