Compassionate Veterinary Front Desk Specialist

Animal Hospital Of Dunedin; Town of Florida (NY); In loco; USD 23.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

Paid time off

401(k) plan

Descrizione del lavoro

Animal Hospital of Dunedin in Florida is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. This role balances administrative accuracy with genuine warmth across front-desk interactions, handling high-volume check-ins, calls, and payments in a clinical setting.

You will join a team of veterinarians and technicians, support client communications, verify records, and help ensure a smooth, compassionate experience, including sensitive discussions such as

Competenze

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred).
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills with composure in high-volume client relations.
• Strong verbal and written communication; ability to handle emotionally sensitive situations.

Mansioni

• Greet clients and check in patients, verify records, and confirm appointment details.
• Answer a multi-line phone system and handle scheduling, refills, records, and information.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Convey medical information compassionately, including end-of-life discussions.
• Maintain accurate EMR and data entry in PIMS.
• Coordinate with veterinarians and staff to manage patient flow and urgent cases.
• Keep reception area clean and welcoming.

Conoscenze

Front desk operations

Customer service

Multi-line phone management

Verbal communication

Strumenti

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Descrizione del lavoro

Animal Hospital of Dunedin in Florida is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. This role balances administrative accuracy with genuine warmth across front-desk interactions, handling high-volume check-ins, calls, and payments in a clinical setting.

You will join a team of veterinarians and technicians, support client communications, verify records, and help ensure a smooth, compassionate experience, including sensitive discussions such as