Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Oklahoma City (OK); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development

Job summary

Warwick Animal Hospital is seeking a friendly veterinary receptionist to be the first contact for clients and their pets. This full-time position balances administrative precision with genuine warmth across a range of interactions in a clinical setting.

You will manage front desk duties, schedule appointments, handle multi-line calls, maintain EMR/PIMS records, and support veterinarians and staff to ensure a smooth, compassionate client experience.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist, CSR, or medical receptionist in a clinical setting.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, orezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills.

Responsibilities

• Greet and check in clients and patients, verify and update records, and confirm appointment details using practice software
• Answer and manage a multi-line telephone system, handle appointment scheduling, refills, vaccination records, and info requests
• Process client checkout, payments, charges, invoices, and schedule follow-ups
• Communicate medical information and care instructions, including euthanasia scheduling and end-of-life discussions
• Maintain accurate EMR and timely data entry in PIMS
• Coordinate with veterinarians and staff to relay client communications and flag urgent cases
• Keep reception area and waiting room clean and organized for a positive experience

Skills

Front desk experience

Multi-line phone handling

Customer service

EMR/PIMS familiarity

Team coordination

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Warwick Animal Hospital is seeking a friendly veterinary receptionist to be the first contact for clients and their pets. This full-time position balances administrative precision with genuine warmth across a range of interactions in a clinical setting.

You will manage front desk duties, schedule appointments, handle multi-line calls, maintain EMR/PIMS records, and support veterinarians and staff to ensure a smooth, compassionate client experience.