Compassionate Veterinary Front Desk Specialist

Rutland Animal Hospital; Mechanicsville (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Program

Discounts

Job summary

National Veterinary Associates (NVA) is seeking a friendly and organized Customer Service Representative for our front desk. The role focuses on delivering outstanding customer service, coordinating communication between doctors, staff, and clients, and ensuring a smooth flow from check-in to discharge.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Basic math and writing skills.

Responsibilities

• Provide top-notch customer service and triage client calls.
• Schedule appointments and procedures.
• Monitor client flow from check-in to discharge.
• Maintain documentation in the electronic medical record.
• Relay information between clients and doctors and management.
• Process payment transactions.
• Assist in cleaning and maintaining reception area and lobby.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Windows skills

Education

High School Diploma or GED

Tools

Windows OS

Practice management software

Job description

National Veterinary Associates (NVA) is seeking a friendly and organized Customer Service Representative for our front desk. The role focuses on delivering outstanding customer service, coordinating communication between doctors, staff, and clients, and ensuring a smooth flow from check-in to discharge.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.