Veterinary Receptionist

Watson's Friends Animal Hospital; Florida; Vor Ort; USD 45.847.000 - 57.308.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Zusammenfassung

Watson's Friends Animal Hospital in Florida is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warm customer service.

The role requires experience with front desk operations, EMR/PIMS data entry, and strong communication while supporting clients through emotional situations such as end-of-life discussions. Benefits include health coverage and a 401(k), with a Monday–Friday schedule.

Qualifikationen

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software: Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments.

Aufgaben

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Kenntnisse

Customer service

Verbal communication

Written communication

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Jobbeschreibung

Watson's Friends Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary

$16.00-$20.00 per hour dependent on skills and experience

Schedule

Monday- Friday 9AM-7PM, Thursdays off, Every other Saturday

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Watson's Friends Animal Hospital

Our practice has state of the art technology and Surgery Suite as well as comfortable exam rooms and treatment areas. Located off Moccasin Wallow Road in Gateway Commons Shopping Center on Buffalo Road, near Publix Market.

Inspired by their beloved fur baby Watson, a Labrador Retriever, Watson's Friends Animal Hospital was chosen as the perfect name for this new center of care and wellness for pets. Now the family has expanded to include a new fur baby, Walter. They can’t wait to meet and greet you when you visit our hospital!