Compassionate Vet Receptionist: Front Desk & Care

Veterinary Practice Partners; Florida; In loco; USD 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision insurance

Paid time off

401(k) plan

Descrizione del lavoro

Watson's Friends Animal Hospital seeks a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing precision with warmth across all interactions.

The role requires managing high-volume front desk operations, a calm presence, and delivering consistent customer service in a clinical setting. Benefits include health coverage, PTO, and a 401(k). The hourly salary ranges from $16.00 to $20.00, with a Mon–Fri schedule and occasional Saturdays.

Competenze

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software: Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet preferred.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Proficiency in appointment scheduling, multi-line phone management and payment processing.
• Strong customer service skills with composure in high-volume client interactions.

Mansioni

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Manage a multi-line telephone system and respond to inquiries about scheduling, refills, vaccination records, and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-up appointments at checkout.
• Communicate medical information and care instructions, including during emotionally sensitive discussions such as euthanasia scheduling.
• Maintain accurate EMR and data entry in the PIMS system, and coordinate with veterinarians and staff to ensure smooth patient flow.
• Maintain a clean, organized reception area and waiting room to enhance the client experience.

Conoscenze

Customer service

Front desk operations

Verbal communication

Handling animals

Strumenti

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Descrizione del lavoro

Watson's Friends Animal Hospital seeks a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing precision with warmth across all interactions.

The role requires managing high-volume front desk operations, a calm presence, and delivering consistent customer service in a clinical setting. Benefits include health coverage, PTO, and a 401(k). The hourly salary ranges from $16.00 to $20.00, with a Mon–Fri schedule and occasional Saturdays.