Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Centreville (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Structured onboarding

Job summary

Caring Hands Animal Hospitals in Centreville is seeking a dedicated Veterinary Receptionist to greet clients, manage appointments, and support the front desk with compassion. No veterinary experience is required; comprehensive onboarding covers workflows, software, and medical terminology.

The role offers a structured schedule and opportunities for professional development. You will work 30-40 hours weekly with a mix of morning and evening shifts, every other Saturday, in a supportive team

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience with PIMS software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Skills

Front desk

Customer service

Appointment scheduling

Data entry

Payment processing

Tools

Microsoft Office

PIMS software

Job description

Caring Hands Animal Hospitals in Centreville is seeking a dedicated Veterinary Receptionist to greet clients, manage appointments, and support the front desk with compassion. No veterinary experience is required; comprehensive onboarding covers workflows, software, and medical terminology.

The role offers a structured schedule and opportunities for professional development. You will work 30-40 hours weekly with a mix of morning and evening shifts, every other Saturday, in a supportive team