Veterinary Receptionist

Caring Hands Animal Hospital - Centreville; Centreville (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Onboarding and mentorship

Job summary

Caring Hands Animal Hospital – Centreville in Centreville, VA is seeking a dedicated Veterinary Receptionist to join our team. The role emphasizes client service for a wide range of clients, with onboarding provided; veterinary-specific knowledge is not required.

You will greet clients, manage calls, process payments, and support daily operations in a fast-paced practice. We value composure under pressure, compassion for animals, and strong communication.

Qualifications

• Minimum 1 year of front desk or customer service experience in medical, dental, urgent care, veterinary, or high-volume service environments.
• Strong verbal and written communication skills with active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Excellent organizational skills and attention to detail; ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office; comfortable learning new software and workflows.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner.
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health.
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training.
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Front desk

Customer service

Communication

Active listening

Conflict resolution

Appointment scheduling

Multi-line phone

Data entry

POS / payments

Microsoft Office

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Caring Hands Animal Hospital in Centreville is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Salary: $18.00 - $23.00 per hour but pay scale can go higher, determined by the candidate's skills, experience, and qualifications.

Schedule: 30-40 hours per week, mix of morning and evening shifts, every other Saturday

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Caring Hands Centreville

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.