Compassionate Vet Front Desk Coordinator

Veterinary Practice Partners; Centreville (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan for full-time employees

Structured onboarding and mentorship

Professional development opportunities

Job summary

Caring Hands Animal Hospital in Centreville is seeking a dedicated Veterinary Receptionist to join our team. The position welcomes candidates from related fields, with onboarding and training provided.

We value composure, a love of animals, and strong client-service skills to support diverse clients in a clinical setting. Responsibilities include greeting clients, managing calls, handling payments, data entry, and coordination with the veterinary team.

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience with veterinary/medical terminology or PIMS software is a strong asset

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health
• Perform accurate data entry and maintain organized records in the practice management system
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Skills

Front desk

Customer service

Scheduling

POS

Microsoft Office

Multitasking

Communication

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

dVetPractice

Job description

Caring Hands Animal Hospital in Centreville is seeking a dedicated Veterinary Receptionist to join our team. The position welcomes candidates from related fields, with onboarding and training provided.

We value composure, a love of animals, and strong client-service skills to support diverse clients in a clinical setting. Responsibilities include greeting clients, managing calls, handling payments, data entry, and coordination with the veterinary team.