Compassionate Veterinary Front Desk Pro with Great Benefits

Caring Hands Animal Hospital - Centreville; Centreville (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Onboarding and mentorship

Job summary

Caring Hands Animal Hospital – Centreville in Centreville, VA is seeking a dedicated Veterinary Receptionist to join our team. The role emphasizes client service for a wide range of clients, with onboarding provided; veterinary-specific knowledge is not required.

You will greet clients, manage calls, process payments, and support daily operations in a fast-paced practice. We value composure under pressure, compassion for animals, and strong communication.

Qualifications

• Minimum 1 year of front desk or customer service experience in medical, dental, urgent care, veterinary, or high-volume service environments.
• Strong verbal and written communication skills with active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Excellent organizational skills and attention to detail; ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office; comfortable learning new software and workflows.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner.
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health.
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training.
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Front desk

Customer service

Communication

Active listening

Conflict resolution

Appointment scheduling

Multi-line phone

Data entry

POS / payments

Microsoft Office

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Caring Hands Animal Hospital – Centreville in Centreville, VA is seeking a dedicated Veterinary Receptionist to join our team. The role emphasizes client service for a wide range of clients, with onboarding provided; veterinary-specific knowledge is not required.

You will greet clients, manage calls, process payments, and support daily operations in a fast-paced practice. We value composure under pressure, compassion for animals, and strong communication.