Compassionate Veterinary Front Desk & Scheduling Pro

Animal Care Centers PA; Flanders (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

401(k)

401(k) matching

Dental insurance

Flexible schedule

Vision insurance

Job summary

Animal Care Centers PA in Flanders, NJ and Landing, NJ is seeking a customer service representative for a modern, progressive veterinary practice with two locations. The family-owned team delivers compassionate care to pets and their families in Morris, Sussex and Warren counties.

We value a friendly front desk presence, clear communication, and a warm, welcoming environment where every day helps animals live happier, healthier lives.

Qualifications

• Prior experience in a veterinary, medical, or customer service receptionist role preferred.
• Strong communication and interpersonal skills.
• Comfortable handling a multi-line phone system in a high-volume setting.
• Proficiency with veterinary practice management software (EzyVet) is a plus.
• Ability to remain calm and compassionate in emotionally sensitive situations.
• Genuine love for animals and dedication to supporting pet health and wellness.
• Some evening and Saturday hours are a must for all staff.

Responsibilities

• Greet clients and their pets warmly, ensuring a positive front desk experience.
• Schedule and confirm appointments, managing a busy veterinary calendar, including doctor appointments, technician appointments, surgical schedule and small boarding kennel.
• Answer multi-line phone calls, respond to inquiries, and relay messages to clinical staff.
• Process client payments, invoices, and maintain accurate billing records and discuss estimate treatment options and Care Credit.
• Maintain and update patient medical records using veterinary practice management software (EzyVet).
• Provide general information regarding Animal Care Centers policies, services and pricing to our clients.
• Support a clean, organized, and welcoming waiting area and front desk environment, exam rooms and beyond.
• Willing to jump in whenever needed!!

Skills

Customer service

Communication

Multiline phone handling

Compassionate demeanor

Tools

EzyVet

Job description

Animal Care Centers PA in Flanders, NJ and Landing, NJ is seeking a customer service representative for a modern, progressive veterinary practice with two locations. The family-owned team delivers compassionate care to pets and their families in Morris, Sussex and Warren counties.

We value a friendly front desk presence, clear communication, and a warm, welcoming environment where every day helps animals live happier, healthier lives.