Compassionate Veterinary Front Desk Pro

Western Veterinary Partners; Mine Hill (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Country Lakes Animal Clinic in Mine Hill, NJ seeks a Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will handle front-desk duties, greet clients, manage calls, schedule appointments, and coordinate daily patient flow with a small, close-knit team.

Ideal candidates have 1+ year of customer-service experience, familiarity with veterinary software (Cornerstone preferred), and excellent communication.

Qualifications

• 1+ years of customer service/front desk experience.
• Prior veterinary receptionist or healthcare front-desk preferred.
• Ability to manage a multi-line phone system while assisting clients.
• Experience with Cornerstone veterinary software.
• Strong verbal and written communication skills.
• Provide compassionate, professional service in routine and emotional situations.
• Excellent organizational and time-management abilities.
• Experience scheduling appointments and coordinating calendars.
• Ability to process payments and maintain financial records.
• Positive, collaborative team player.
• Remain calm and solution-oriented during busy periods.

Responsibilities

• Greet clients and manage front-desk interactions.
• Schedule and manage appointments to maintain daily patient flow.
• Answer multi-line phone system and assist in-person clients.
• Process transactions and handle payments.
• Provide essential information about clinic services.
• Support team with compassionate customer service.
• Maintain organized front-desk and appointment calendars.
• Help with boarding/grooming drop-offs/pickups as needed.
• Assist with client education and follow-up communications.
• Protect patient privacy and adhere to clinic policies.

Skills

Customer service

Veterinary receptionist

Phone handling

Cornerstone

Communication

Compassionate service

Organization

Scheduling

Payment processing

Teamwork

Calm under pressure

Tools

Cornerstone

Job description

Country Lakes Animal Clinic in Mine Hill, NJ seeks a Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will handle front-desk duties, greet clients, manage calls, schedule appointments, and coordinate daily patient flow with a small, close-knit team.

Ideal candidates have 1+ year of customer-service experience, familiarity with veterinary software (Cornerstone preferred), and excellent communication.