Veterinary Front Desk Specialist | Client Care & Scheduling

Country Lakes Animal Clinic; Mine Hill (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401(k) with company match

Paid time off

Personal pet discount

Job summary

Country Lakes Animal Clinic in Mine Hill, NJ, is hiring a Veterinary Receptionist / Client Service Representative to welcome clients, handle appointments, and manage daily patient flow. The role emphasizes compassionate service, accurate payments, and teamwork in a small clinic setting.

The ideal candidate will have 1+ year of customer-facing experience, veterinary front-desk exposure, and strong communication skills. This full-time position offers a 4x10 schedule and benefits.

Qualifications

• 1+ years of experience in customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-front-desk experience preferred
• Proficiency in managing a multi-line phone system while assisting in-person clients
• Experience working with veterinary practice management software, especially Cornerstone, preferred
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Ability to schedule appointments and coordinate calendars
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to stay calm and solution-oriented during busy periods

Responsibilities

• Greet clients and manage front desk interactions
• Schedule appointments and manage daily patient flow
• Answer multi-line phones and assist in-person clients
• Process transactions and payments
• Provide information about services and policies
• Support team and maintain an organized reception area

Skills

Customer service

Front-desk experience

Multi-line phone handling

Cornerstone software

Verbal and written communication

Scheduling appointments

Payment processing

Team collaboration

Tools

Cornerstone veterinary software

Practice management software

Job description

Country Lakes Animal Clinic in Mine Hill, NJ, is hiring a Veterinary Receptionist / Client Service Representative to welcome clients, handle appointments, and manage daily patient flow. The role emphasizes compassionate service, accurate payments, and teamwork in a small clinic setting.

The ideal candidate will have 1+ year of customer-facing experience, veterinary front-desk exposure, and strong communication skills. This full-time position offers a 4x10 schedule and benefits.