Compassionate Veterinary Front Desk Pro

Western Veterinary Partners; Fairmont (WV); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401k with company match

Paid time off

Employee Assistance Program (EAP)

Job summary

Fairmont Veterinary Hospital in Fairmont, WV is seeking an experienced Veterinary Receptionist / Client Service Representative to greet clients and manage daily operations at the front desk. You will handle phone calls, appointments, payments, and client education with empathy, triage capability, and meticulous organization to ensure smooth clinic flow and exceptional patient care.

Experience in customer service or veterinary front desk is preferred; full-time or part-time with a flexible

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary or healthcare-related front desk experience strongly preferred
• Basic veterinary knowledge — understanding of common conditions, preventative care protocols, and appointment types — is a significant advantage in this role

Responsibilities

• Serve as welcoming face of the hospital and manage front-desk operations
• Handle multi-line phone system and in-person client interactions
• Schedule appointments and coordinate calendars
• Process payments and maintain financial records
• Provide compassionate client service and education about services

Skills

Customer service

Reception

Front desk

Pulse software

Veterinary knowledge

Multi-line phones

Organization

Scheduling

Payment processing

Team collaboration

Tools

Pulse

Practice management

Job description

Fairmont Veterinary Hospital in Fairmont, WV is seeking an experienced Veterinary Receptionist / Client Service Representative to greet clients and manage daily operations at the front desk. You will handle phone calls, appointments, payments, and client education with empathy, triage capability, and meticulous organization to ensure smooth clinic flow and exceptional patient care.

Experience in customer service or veterinary front desk is preferred; full-time or part-time with a flexible