Compassionate Veterinary Front Desk Coordinator

BluePearl Pet Hospital; San Antonio (TX); On-site; USD 25,000 - 37,000; Full time

Job summary

BluePearl Pet Hospital in Stone Oak, TX is seeking an experienced Client Service Coordinator (Veterinary Receptionist) to be the first point of contact for clients. The role requires calm, compassionate interaction in emotional situations and coordinating appointments and care.

The successful candidate will greet clients, speak clearly, assess needs, and connect visitors to the appropriate team while delivering outstanding customer service in a veterinary setting.

Qualifications

• Customer service experience in veterinary medicine preferred.

Responsibilities

• You will greet clients and offer a warm, professional acknowledgment when the hospital entry door opens.
• Maintain clear, calm communication with clients in person and on the phone.
• Assess each client’s needs and determine whether an arrival is emergencies vs standard.
• Confirm appointments in advance and ensure clients know how to prepare their pet.
• Provide emotional support and resources to grieving clients with discretion.

Job description

BluePearl Pet Hospital in Stone Oak, TX is seeking an experienced Client Service Coordinator (Veterinary Receptionist) to be the first point of contact for clients. The role requires calm, compassionate interaction in emotional situations and coordinating appointments and care.

The successful candidate will greet clients, speak clearly, assess needs, and connect visitors to the appropriate team while delivering outstanding customer service in a veterinary setting.