Compassionate Veterinary Front Desk & Client Service Pro

Nashville Veterinary Specialists and Animal Emergency; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off

Insurance (Medical, Dental, & Vision)

401(k) Retirement plan

Continuing Education Sponsorship

Job summary

Nashville Veterinary Specialists + Animal Emergency (NVS) is seeking a friendly Veterinary Receptionist / CSR to join our growing team. You will be the first point of contact for clients, scheduling appointments, handling payments, and guiding families through the visit with warmth and professionalism.

The ideal candidate loves animals, works well in a fast-paced hospital, and can multitask while keeping lobby areas neat and welcoming.

Qualifications

• Experience delivering excellent customer service to clients.
• Ability to work in a fast-paced environment.
• Empathetic, resilient, and good at multitasking.

Responsibilities

• Greet clients and manage paperwork; direct to services.
• Enter client, patient, and financial information into the hospital system.
• Schedule appointments and coordinate with clients in person and by phone.
• Maintain lobby cleanliness and refreshment station; tidy seating and restrooms.
• Process daily faxes and emails as needed; assist in records room and cash handling.
• Handle customer complaints and escalate to Hospital Manager when needed.

Skills

Customer service

Empathy

Multitasking

Team player

Animal lover

Job description

Nashville Veterinary Specialists + Animal Emergency (NVS) is seeking a friendly Veterinary Receptionist / CSR to join our growing team. You will be the first point of contact for clients, scheduling appointments, handling payments, and guiding families through the visit with warmth and professionalism.

The ideal candidate loves animals, works well in a fast-paced hospital, and can multitask while keeping lobby areas neat and welcoming.