Veterinary Receptionist

Nashville Veterinary Specialists and Animal Emergency; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off

Insurance (Medical, Dental, & Vision)

401(k) Retirement plan

Continuing Education Sponsorship

Job summary

Nashville Veterinary Specialists + Animal Emergency (NVS) is seeking a friendly Veterinary Receptionist / CSR to join our growing team. You will be the first point of contact for clients, scheduling appointments, handling payments, and guiding families through the visit with warmth and professionalism.

The ideal candidate loves animals, works well in a fast-paced hospital, and can multitask while keeping lobby areas neat and welcoming.

Qualifications

• Experience delivering excellent customer service to clients.
• Ability to work in a fast-paced environment.
• Empathetic, resilient, and good at multitasking.

Responsibilities

• Greet clients and manage paperwork; direct to services.
• Enter client, patient, and financial information into the hospital system.
• Schedule appointments and coordinate with clients in person and by phone.
• Maintain lobby cleanliness and refreshment station; tidy seating and restrooms.
• Process daily faxes and emails as needed; assist in records room and cash handling.
• Handle customer complaints and escalate to Hospital Manager when needed.

Skills

Customer service

Empathy

Multitasking

Team player

Animal lover

Job description

Veterinary Receptionist / Client Service Representative / CSR

Nashville Veterinary Specialists + Animal Emergency (NVS) is searching for Client Service Representatives to join our GROWING team!We are looking for of course ANIMAL LOVERS who areteam players with stellar customer service, display friendly and warm demeanors, and have the ability to work in a fast-paced environment!Apply today to join our family, help us make a difference in an animal's life, and to advance your career!

Client Service Representatives (CSR's) are a key part of our team and generally make the first impression to clients when they call or visit us at the hospital. A CSR plays a critical role in a clients experience when they need it the most. A great CSR is empathetic, resilient, and great at multi-tasking.

The following is a list of some of the many duties provided by our Client Service Representatives:

• Greet clients as they arrive at the hospital, opening lobby doors when necessary; present necessary paperwork for completion; make aware of refreshment bar and client bathroom locations
• Be aware of sensitive situations, showing compassion and empathy
• Enter client, patient, rDVM and financial information into hospital system.
• Schedule appointments for clients via telephone and in person
• Maintain upkeep and cleanliness of lobby area to include stocking refreshment bar, sweeping or vacuuming as needed, cleaning windows, tidying seating area and bathrooms (magazines, empty cups, etc)
• Process daily faxes/emails throughout the day as needed
• Assist in maintaining records room
• Maintain cash drawer and cash deposits
• Handle customer complaints and issues as they happen, advising; refer sensitive issues to Hospital Manager

WHY WORK WITH US?

Join a team of veterinary professionals you can easily build relationships with and feels like a family- we support and encourage each other and love to celebrate wins, big or small. We prideourselves on a welcoming learning environment where team members feel safe to advancetheir skills and seek guidance from each other while practicing quality medicine and patientcare.

WHAT WE OFFER:

• CompetitiveSalary
• Paid Time Off
• Insurance (Medical, Dental, & Vision)
• Short/Long term disability and life insurance
• 401(k) Retirement plan
• State of the art newly renovated and expanded hospital
• discounted pet products and services for personal pets
• C.E. Allowance
• Continuing Education SponsorshipProgram via VetBloom and Penn Foster
• Licensure Renewal and Out of State Licensuretransfer reimbursement
• Uniform Allowance
• Cell phone discount
• YMCA CorporateMemberships
• Team building and Volunteer events
• Career Development
• excellent opportunities for advancement
• MORE!

WHO WE ARE:

NVS is a 24/7 veterinary specialty and emergency hospital. We are located in a recently expanded24,000 square foot hospitalwith digital radiography, computed tomography (CT), on-site magnetic resonance imaging (MRI), ultrasound, endoscopy, access to an on-site commercial laboratory, and more. Our primary focus is tohonor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do.Not only do we focus on patient care, butcore to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. We have a comprehensive recycling and composting program as well as a 5,000-gallon rainwater collection system, roof-mounted photovoltaic solar panel system, skylights, and an energy recovery system for heating and air.

Physical/Environmental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs. While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 pounds.