Compassionate Veterinary Front Desk Specialist

NVA General Practice; Fayetteville (NC); On-site; USD 29,000 - 42,000; Full time

Job summary

NVA General Practice is seeking a compassionate Veterinary Receptionist to join our front desk team in Fayetteville, NC. You will greet clients, manage scheduling, handle payments, and maintain accurate medical records while delivering exceptional customer service.

The role requires strong multitasking, calmness under pressure, and a genuine love for animals, with a focus on friendly, efficient client interactions in a busy clinic environment.

Qualifications

• Experience in veterinary front desk or medical reception preferred
• Excellent verbal communication and conflict-resolution abilities
• Able to stay calm and organized in a fast-paced environment

Responsibilities

• Greet clients and manage check-in/out; direct waiting area flow
• Answer multi-line phone system; triage emergency inquiries
• Schedule wellness exams, surgeries, and urgent care visits
• Review estimates, process payments, balance cash drawer
• Update digital patient files and medical histories
• Provide empathetic support to owners during stressful situations

Skills

Customer service

Multi-tasking

Verbal communication

Conflict resolution

Organizational skills

Education

High school diploma

Job description

NVA General Practice is seeking a compassionate Veterinary Receptionist to join our front desk team in Fayetteville, NC. You will greet clients, manage scheduling, handle payments, and maintain accurate medical records while delivering exceptional customer service.

The role requires strong multitasking, calmness under pressure, and a genuine love for animals, with a focus on friendly, efficient client interactions in a busy clinic environment.