Compassionate Veterinary Front Desk & Client Care

North Hills Animal Hospital & Resort; Raleigh (NC); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health package

401k with company match

Paid time off

Life insurance and disability

Employee Assistance Program (EAP)

Job summary

North Hills Animal Hospital & Resort in Raleigh, NC is seeking a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments and patient flow, and handle phones and payments with care.

Ideal candidates are organized, detail oriented, and able to stay calm in a busy clinic. This part-time role offers a flexible schedule, competitive hourly pay, and a supportive team focused on compassionate veterinary care.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in managing a multi-phone line system while assisting in-person clients
• Experience with veterinary practice management software, especially Avimark, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service in routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Responsibilities

• Greet clients and serve as the welcoming face of the hospital
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions and payments
• Provide essential information about services to clients
• Support team with front-desk operations and scheduling

Skills

Customer service

Excellent communication

Organization

Team player

Calm under pressure

Tools

Avimark

Job description

North Hills Animal Hospital & Resort in Raleigh, NC is seeking a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments and patient flow, and handle phones and payments with care.

Ideal candidates are organized, detail oriented, and able to stay calm in a busy clinic. This part-time role offers a flexible schedule, competitive hourly pay, and a supportive team focused on compassionate veterinary care.