Veterinary Receptionist

American Veterinary Group (AVG); Raleigh (NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health Care Plan

401k Match

Generous PTO

Parental Leave

Work/Life Balance day

Disability insurance

Tuition assistance

Job summary

Raleigh Community Animal Hospital is seeking a Veterinary Receptionist to provide outstanding front-desk service in a busy, multi-doctor practice. You will be the first point of contact for clients, helping with appointments and patient flow.

You will answer calls, schedule appointments, greet clients, review invoices or discharge instructions, and maintain essential paperwork to support a smooth, patient-centered operation. Weekend availability is encouraged.

Qualifications

• Experience in customer-facing roles in a service environment.
• Ability to lift up to 40 lbs as part of daily duties.
• Regular on-site presence is required to support patient care and operations.

Responsibilities

• Answer phone calls and schedule appointments.
• Greet clients and review invoices or discharge instructions.
• Maintain front-of-house paperwork and support client service.

Skills

Prior Customer Service Experience

Lift 40 lbs

In-person attendance

Job description

Location: Raleigh Community Animal Hospital

Department: General Practice Hospitals

Location: Raleigh Community Animal Hospital

Description

Our hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital.

The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key!

Ideal Candidate

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands‑on environment
• Energetic people‑and‑pet person with excellent work ethic and social and organizational skills
• Be compassionate/caring
• Willing to work flexible hours including weekends
• Can work individually, as well as on a team
• Self‑starter personality that can complete daily tasks without the need for constant direction

Skills, Knowledge, & Expertise

• Prior Customer Service Experience
• Must be able to lift 40 lbs.
• This position requires regular on‑site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in‑person attendance is necessary to support patient care, respond to time‑sensitive needs, collaborate with clinical teams, and maintain the safety and well‑being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Paid Parental Leave + Paid Maternity Leave
• One (1) Work/Life Balance day off
• Short‑term and long‑term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands‑on and E‑training
• Professional growth opportunities
• Tuition assistance for prospective Veterinary Technician Students