Compassionate Veterinary CSR — Weekend Urgent Care

Socket.dev

Spring (TX)

On-site

USD 20,664,000 - 30,307,000

Full time

7 days ago

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Job summary

Veterinary Medical Center of The Woodlands is seeking a friendly Customer Service Representative to be the first point of contact for clients and patients in a fast-paced veterinary setting. The role emphasizes welcoming interactions, accurate record-keeping, and coordination among veterinarians, technicians, and pet owners.

Ideal candidates are professional, detail-oriented, and passionate about helping people and their pets.

Qualifications

Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Professional and positive attitude.
Ability to work in a fast-paced team environment.
Basic computer proficiency.
Availability to work a rotating schedule that may include weekends and holidays.

Responsibilities

Greet clients and patients with warmth, professionalism, and empathy.
Answer multi-line phones and manage appointment scheduling.
Check patients in and out efficiently while maintaining accurate records.
Assist clients with general questions regarding services, medications, and hospital policies.
Process payments and manage daily financial transactions.
Coordinate communication between veterinarians, technicians, and pet owners.
Manage client records within the practice management system.
Support both general practice and weekend urgent care scheduling needs.
Maintain a clean, organized, and welcoming reception area.
Provide compassionate support to clients during difficult or emotional situations.