Veterinary Client Services Specialist — Weekend Urgent Care

lakefieldveterinarygroup; Spring (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Veterinary Medical Center of The Woodlands is seeking a friendly Customer Service Representative to be the first point of contact for clients and patients. In a fast-paced environment, you will deliver exceptional service and administrative support while upholding our AAHA-accredited, Fear Free standards.

As a CSR, you will greet clients, manage phones and appointments, check in/out patients, handle payments, and coordinate with veterinarians and staff to ensure smooth operations across

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Professional and positive attitude.
• Ability to work in a fast-paced team environment.
• Basic computer proficiency.
• Availability to work a rotating schedule including weekends and holidays.

Responsibilities

• Greet clients and patients with warmth, professionalism, and empathy.
• Answer multi-line phones and manage appointment scheduling.
• Check patients in and out efficiently while maintaining accurate records.
• Assist clients with general questions regarding services, medications, and hospital policies.
• Process payments and manage daily financial transactions.
• Coordinate communication between veterinarians, technicians, and pet owners.
• Manage client records within the practice management system.
• Support both general practice and weekend urgent care scheduling needs.
• Maintain a clean, organized, and welcoming reception area.
• Provide compassionate support to clients during difficult or emotional situations.

Skills

Customer service

Communication

Organizational skills

Teamwork

Computer basics

Flexible schedule

Job description

The Veterinary Medical Center of The Woodlands is seeking a friendly Customer Service Representative to be the first point of contact for clients and patients. In a fast-paced environment, you will deliver exceptional service and administrative support while upholding our AAHA-accredited, Fear Free standards.

As a CSR, you will greet clients, manage phones and appointments, check in/out patients, handle payments, and coordinate with veterinarians and staff to ensure smooth operations across