Customer Service Representative

lakefieldveterinarygroup; Spring (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Veterinary Medical Center of The Woodlands is seeking a friendly Customer Service Representative to be the first point of contact for clients and patients. In a fast-paced environment, you will deliver exceptional service and administrative support while upholding our AAHA-accredited, Fear Free standards.

As a CSR, you will greet clients, manage phones and appointments, check in/out patients, handle payments, and coordinate with veterinarians and staff to ensure smooth operations across

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Professional and positive attitude.
• Ability to work in a fast-paced team environment.
• Basic computer proficiency.
• Availability to work a rotating schedule including weekends and holidays.

Responsibilities

• Greet clients and patients with warmth, professionalism, and empathy.
• Answer multi-line phones and manage appointment scheduling.
• Check patients in and out efficiently while maintaining accurate records.
• Assist clients with general questions regarding services, medications, and hospital policies.
• Process payments and manage daily financial transactions.
• Coordinate communication between veterinarians, technicians, and pet owners.
• Manage client records within the practice management system.
• Support both general practice and weekend urgent care scheduling needs.
• Maintain a clean, organized, and welcoming reception area.
• Provide compassionate support to clients during difficult or emotional situations.

Skills

Customer service

Communication

Organizational skills

Teamwork

Computer basics

Flexible schedule

Job description

About Us

Veterinary Medical Center of The Woodlands is an AAHA-accredited, Fear Free Certified veterinary hospital dedicated to providing exceptional medicine and outstanding client service.

Our collaborative team of experienced veterinarians, licensed veterinary technicians, assistants, and client service professionals works together to deliver high-quality care for dogs, cats, and exotic pets.

Position Overview

As a Customer Service Representative (CSR), you will be the first point of contact for our clients and patients.

This role is essential in creating a welcoming, positive experience while providing exceptional customer service and administrative support in a fast-paced veterinary environment.

The ideal candidate is professional, detail-oriented, and passionate about helping people and their pets. Previous veterinary experience is preferred, but candidates with strong customer service experience and a desire to learn are encouraged to apply.

What You’ll Do

• Greet clients and patients with warmth, professionalism, and empathy
• Answer multi-line phones and manage appointment scheduling
• Check patients in and out efficiently while maintaining accurate records
• Assist clients with general questions regarding services, medications, and hospital policies
• Process payments and manage daily financial transactions
• Coordinate communication between veterinarians, technicians, and pet owners
• Manage client records within the practice management system
• Support both general practice and weekend urgent care scheduling needs
• Maintain a clean, organized, and welcoming reception area
• Provide compassionate support to clients during difficult or emotional situations

Qualifications

Required

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Professional and positive attitude
• Ability to work in a fast-paced team environment
• Basic computer proficiency
• Availability to work a rotating schedule that may include weekdays, weekends, and holidays

Preferred

• Previous experience as a Veterinary Receptionist or Customer Service Representative
• Experience in a veterinary, medical, dental, or animal care setting
• Knowledge of veterinary terminology
• Familiarity with veterinary practice management software
• Experience working with exotic pet owners is a plus

What Makes Our Hospital Special

• AAHA-Accredited Hospital
• Fear Free Certified Practice
• Collaborative team culture with experienced veterinarians and support staff
• Low turnover and strong employee retention
• High-quality medicine focused on exceptional patient care
• Exposure to both general practice and exotic animal medicine
• Weekend urgent care opportunities in a dynamic environment
• Exciting future growth with a planned move to a state-of-the-art facility

Skills for Success

• Compassion and empathy for clients and patients
• Strong attention to detail
• Ability to remain calm under pressure
• Professional verbal and written communication
• Team-oriented mindset
• Reliability and flexibility

Schedule

This position requires availability Sunday through Saturday, as team members participate in a rotating schedule that includes weekends.

Join Our Team

If you are passionate about client service, enjoy building relationships with pet owners, and want to be part of a supportive team dedicated to providing exceptional veterinary care, we would love to hear from you.