Client Service Representative

Compassion Veterinary Center; Town of Highland (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Compassion Veterinary Center in Highland, NY is seeking a friendly Customer Service Representative to join our front desk team. You will greet clients and pets, answer phones, schedule appointments, and handle billing and records in our EMR system.

The ideal candidate has at least one year of medical receptionist experience, strong communication skills, and a compassionate approach to pet care. Veterinary experience is a plus but not required; training is provided in a state-of-the-art facility.

Qualifications

• At least 1 year of medical receptionist experience is required.
• Veterinary experience is a plus but not mandatory.
• Strong customer service and communication abilities.
• Proficiency with computer systems and basic office software.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and organizational skills.
• A compassionate and empathetic attitude toward pets and their owners.

Responsibilities

• Welcome clients and their pets with a friendly and professional demeanor.
• Answer multi-line phones, schedule appointments, and manage client inquiries.
• Ensure patient records are accurate and up-to-date in the electronic medical system.
• Process payments, handle billing inquiries, and manage daily transactions.
• Coordinate with veterinary staff to ensure smooth communication and workflow.
• Provide education and support to clients regarding general pet care and hospital policies.
• Maintain a clean and organized front desk and reception area.
• Assist with administrative tasks, including filing and data entry, as needed.

Skills

Medical receptionist experience

Customer service

Communication

Multitasking

Attention to detail

Empathy

Education

High school diploma or equivalent

Tools

Electronic medical records (EMR)

Office software

Job description

Compassion Veterinary Center is a well-respected practice dedicated to providing high-quality medical care to pets in the Highland community. Our team of professionals is committed to delivering compassionate, personalized service to every patient and their families. We pride ourselves on our state-of-the-art facilities and dedication to animal well-being.

We are currently seeking a Customer Service Representative (CSR) to join our team. The ideal candidate will have at least one year of medical receptionist experience, exceptional communication skills, and a passion for helping pets and their families. Veterinary experience is a plus, but not required.

Key Responsibilities

• Welcome clients and their pets with a friendly and professional demeanor.
• Answer multi-line phones, schedule appointments, and manage client inquiries.
• Ensure patient records are accurate and up-to-date in the electronic medical system.
• Process payments, handle billing inquiries, and manage daily transactions.
• Coordinate with veterinary staff to ensure smooth communication and workflow.
• Provide education and support to clients regarding general pet care and hospital
• policies.
• Maintain a clean and organized front desk and reception area.
• Assist with administrative tasks, including filing and data entry, as needed.

Qualifications

• At least 1 year of medical receptionist experience is required.
• Veterinary experience is a plus but not mandatory.
• Strong customer service and communication abilities.
• Proficiency with computer systems and basic office software.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and organizational skills.
• A compassionate and empathetic attitude toward pets and their owners.

Why Join Compassion Veterinary Center?

• Collaborative Team: Be part of a team that values compassion, professionalism, and excellence in veterinary care.
• Opportunities for Growth: Gain experience in a supportive environment with opportunities for professional development.
• Workplace Culture: Work in a friendly, state-of-the-art facility where your contributions matter.

Compassion Veterinary Center is an equal-opportunity employer committed to diversity and inclusion in the workplace.