Compassionate Veterinary Client Care Specialist

Ethos Veterinary Health; Washington (District of Columbia); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life insurance

Disability coverage

EAP and mental health resources

Employee pet-care discounts

Training, professional development, &

Job summary

Animal Medical Center of Seattle is seeking a Veterinary Client Care Specialist to welcome clients and patients, answer calls, schedule appointments, and support families through emergencies and routine visits. You will coordinate with veterinarians and staff to deliver compassionate service in a fast-paced environment.

The role requires empathy, strong communication, and the ability to manage multiple conversations with care.

Qualifications

• Excellent verbal and written communication skills.
• Empathy, patience, and a genuine desire to help people and their pets.
• Strong typing and computer skills.
• Ability to multitask, prioritize, and stay organized in a busy environment.

Responsibilities

• Welcome clients and patients and identify their needs upon arrival.
• Answer incoming calls, gather information, and connect clients with the appropriate team or resources.
• Communicate between clients, veterinarians, clinical teams, and referring hospitals.
• Schedule appointments and maintain client and patient information.
• Help clients navigate estimates, deposits, payments, and checkout.

Skills

Communication skills

Empathy

Typing skills

Multitasking

Curiosity

Judgment

Team player

Tools

CRM software

Job description

Animal Medical Center of Seattle is seeking a Veterinary Client Care Specialist to welcome clients and patients, answer calls, schedule appointments, and support families through emergencies and routine visits. You will coordinate with veterinarians and staff to deliver compassionate service in a fast-paced environment.

The role requires empathy, strong communication, and the ability to manage multiple conversations with care.