Compassionate Veterinary Client Care Specialist

MSPCA-Angell; Boston (MA); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life and disability insurance

403(b) retirement plan

Tuition reimbursement

Holidays, sick time, vacation

Employee discounts

Free on-site parking

Job summary

MSPCA–Angell in Boston seeks a Client Care Specialist to greet clients, schedule and triage visits, and support financial and discharge processes. You will be the first face of compassionate care for pet owners, handling inquiries, coordinating admissions, and aiding the veterinary team in a busy hospital setting.

Ideal candidates bring 1–2 years of customer service, strong communication, and ability to multi-task in high-energy moments while maintaining empathy for clients and their pets.

Qualifications

• 1–2 years of customer service experience.
• Strong communication — clear, compassionate, confident.
• Ability to stay calm, organized, and focused in high-energy environments.
• Comfort with computers, phones, scanners, and multitasking.
• Ability to stand for long periods and lift up to 40 lbs.
• A genuine passion for helping animals and the people who love them.

Responsibilities

• Welcome clients with warmth, empathy, and professionalism.
• Check in appointments, emergencies, and specialty cases.
• Keep clients informed with clear, confident communication.
• Answer phones and respond to inquiries with accuracy and care.
• Verify client information and review estimates.
• Process payments and reconcile your cash drawer.
• Coordinate smooth, stress-free discharges with clear instructions.
• Support pet food sales, stocking, and prescription food pickups.
• Collaborate closely with veterinary staff, supervisors, and managers.
• Help onboard and mentor new team members.

Skills

Customer service

Communication

Multitasking

Education

High School or better

Associates or better

Tools

POS system

Cash handling

Job description

MSPCA–Angell in Boston seeks a Client Care Specialist to greet clients, schedule and triage visits, and support financial and discharge processes. You will be the first face of compassionate care for pet owners, handling inquiries, coordinating admissions, and aiding the veterinary team in a busy hospital setting.

Ideal candidates bring 1–2 years of customer service, strong communication, and ability to multi-task in high-energy moments while maintaining empathy for clients and their pets.