Veterinary Client Service Specialist

Ethos Discovery; Shoreline (WA); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Life insurance

Disability coverage

EAP and mental health resources

Employee pet-care discounts

Training and growth opportunities

Job summary

Animal Medical Center of Seattle in Shoreline, WA is hiring a Veterinary Client Care Specialist. This full-time role (36-38 hours/week) offers $22–$25/hour with potential shift differentials. You will guide clients through visits, emergencies, and billing while supporting the veterinary team.

Excellent communication, empathy, and teamwork are essential. Benefits include health coverage, 401(k), PTO, and growth opportunities within a busy, patient-focused hospital.

Qualifications

• Excellent verbal and written communication.
• Empathy, patience, and a genuine desire to help people and their pets.
• Strong typing and computer skills.
• The ability to multitask, prioritize, and stay organized.
• Curiosity and a willingness to learn.
• Good judgment, reliability, and follow-through.
• Collaborative approach and openness to feedback and growth.
• Veterinary or animal-care experience preferred but not required; strong people skills also welcomed.

Responsibilities

• Greet clients and patients and identify needs on arrival.
• Answer incoming calls, gather information, connect to team.
• Communicate between clients, veterinarians, and referring hospitals.
• Schedule appointments and maintain client/patient information.
• Explain estimates, deposits, payments, and options.
• Manage multiple conversations with accuracy and attention to detail.
• Support clients with empathy during stressful moments.
• Take ownership of questions and follow through to solution.
• Participate in meetings, training, and ongoing learning.

Skills

Verbal communication

Written communication

Empathy

Multitasking

Organization

Curiosity

Judgment

Teamwork

People skills

Job description

Veterinary Client Care Specialist

Animal Medical Center of Seattle | Shoreline, WA Full-Time | 36-38 hours per week $22.00-$25.00/hour + eligible shift differentials

Animal Medical Center of Seattle (AMCS) is a 24/7 emergency and specialty veterinary hospital serving pets, their families, and referring veterinary teams throughout the greater Seattle area.

Our Client Care Specialists are often the first and last people our clients interact with. You'll help clients navigate everything from planned specialty visits to unexpected emergencies and difficult moments with their pets. We're looking for someone who communicates with empathy, enjoys helping people, and is eager to learn and grow.

What You'll Do

• Welcome clients and patients and help identify their needs upon arrival.
• Answer incoming calls, gather accurate information, and connect clients with the appropriate team or resources.
• Communicate between clients, veterinarians, clinical teams, and referring veterinary hospitals.
• Schedule appointments and accurately maintain client and patient information.
• Help clients navigate estimates, deposits, payments, financial options, and checkout.
• Manage multiple conversations, requests, and priorities while maintaining accuracy and attention to detail.
• Support clients with empathy and professionalism during stressful, emotional, or difficult situations.
• Take ownership of questions and follow through to find the right answer or next step.
• Participate in team meetings, training, and ongoing learning.

What We’re Looking For

• Excellent verbal and written communication skills
• Empathy, patience, and a genuine desire to help people and their pets
• Strong typing and computer skills
• The ability to multitask, prioritize, and stay organized in a busy environment
• Curiosity and a willingness to learn
• Good judgment, reliability, and follow-through
• A collaborative approach and openness to feedback and growth
• Veterinary or animal-care experience is preferred but not required. Strong experience working with people matters too, and we welcome candidates from hospitality, human healthcare, emergency services, administrative roles, or other high-touch customer service environments.

Schedule & Compensation

This is a full-time position averaging 36-38 hours per week. Our greatest coverage needs are Wednesday through Saturday, with most shifts occurring during morning and daytime hours. Some flexibility may occasionally be needed based on hospital and team needs.

The hourly pay range is $22.00-$25.00, based on relevant experience, skills, qualifications, and other job-related factors.

Eligible swing and overnight hours receive an additional $2.00-$4.50/hour shift differential.

Benefits

Full-time team members are eligible for a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Life insurance
• Short- and long-term disability coverage
• Employee Assistance Program (EAP) and mental health resources
• Employee pet-care discounts
• Training, professional development, and growth opportunities

Additional eligibility requirements may apply to individual benefits.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.