Veterinary Client Care Specialist

Willakenzie Animal Clinic; Eugene (OR); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Willakenzie Animal Clinic in Eugene, OR is seeking a Customer Service Representative to serve as the first impression for clients. You will greet clients, answer phones, schedule appointments, admit and discharge patients, process payments, and relay information between clients and staff to ensure smooth clinic operations.

The ideal candidate demonstrates outstanding client service, empathy, and the ability to stay calm under pressure while handling multiple tasks and interruptions throughout

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Ability to handle cash and process payments with accuracy.

Responsibilities

• Answer incoming calls and greet clients warmly.
• Schedule appointments and manage the calendar.
• Check in/out patients and handle basic payments.
• Maintain client records and communicate with staff.

Skills

Customer service

Communication skills

Empathy

Telephone etiquette

Education

HS Diploma

Tools

Scheduling software

EMR system

Billing software

Job description

Willakenzie Animal Clinic in Eugene, OR is seeking a Customer Service Representative to serve as the first impression for clients. You will greet clients, answer phones, schedule appointments, admit and discharge patients, process payments, and relay information between clients and staff to ensure smooth clinic operations.

The ideal candidate demonstrates outstanding client service, empathy, and the ability to stay calm under pressure while handling multiple tasks and interruptions throughout