Veterinary Client Service Specialist - Growth & Benefits

Mars Petcare; Eugene (OR); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation and sick time

401(k) retirement plan

Employee pet discounts

Job summary

VCA Delta Oaks Animal Hospital in Eugene, OR is seeking a Customer Service Representative to be the welcoming face of our four-doctor general practice. You will help set the tone for every visit and build lasting trust with pet parents.

As a CSR, you will greet clients, schedule appointments, answer calls, process payments, educate clients on basic pet care, and support station cleanliness while contributing to a collaborative team focused on exceptional client service.

Qualifications

• Greet clients and assist them and their pets into exam rooms.
• Answer and direct incoming telephone calls.
• Schedule and confirm appointments.
• Conduct follow-up calls and outreach to prospective clients.
• Present and explain services and fees, including processing payments.
• Educate clients on basic pet care and non-medical topics.
• Maintain accurate records, charts, reports, and correspondence.
• Support hospital cleanliness and upkeep both inside and outside.

Responsibilities

• Greet clients and assist them and their pets into exam rooms.
• Answer and direct incoming telephone calls.
• Schedule and confirm appointments.
• Conduct follow-up calls and outreach to prospective clients.
• Present and explain services and fees, including processing payments.
• Recommend and assist with product and service purchases.
• Educate clients on basic pet care and non-medical topics.
• Maintain accurate records, charts, reports, and correspondence.
• Support hospital cleanliness and upkeep both inside and outside.

Job description

VCA Delta Oaks Animal Hospital in Eugene, OR is seeking a Customer Service Representative to be the welcoming face of our four-doctor general practice. You will help set the tone for every visit and build lasting trust with pet parents.

As a CSR, you will greet clients, schedule appointments, answer calls, process payments, educate clients on basic pet care, and support station cleanliness while contributing to a collaborative team focused on exceptional client service.