Veterinary Receptionist (Care Coordinator) - Greenbrier-Springfield Animal Hospital

PetVet Care Centers; Springfield (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid parental leave

401(k) with discretionary contribution

Team member pet discounts

Calm app and EAP

Job summary

PetVet Care Centers’ Greenbrier-Springfield Animal Hospital is seeking Veterinary Receptionists (Care Coordinators) to join our team in Springfield, Tennessee. This role supports high-quality client service, hospital operations, and coordinated patient care in a busy veterinary setting.

The position involves front-desk duties, data entry, scheduling, and occasional kennel tasks, with a focus on compassionate communication and teamwork within our Culture of Care.

Qualifications

• Must be 18 years or older.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills.
• Accurate cash handling and cashiering abilities.
• Strong multitasking and attention to detail.
• Ability to stand, walk, climb, and lift up to 50 pounds.

Responsibilities

• Provide excellent customer service in person, over the phone, and during high-stress situations.
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
• Handle basic medical emergencies for pets and owners while ensuring safety.
• Assist with medication pickups, inquiries, and information about services.
• Inputs and manages data in practice management software, including billing.
• Assist with retail, weighing pets, processing faxes, and keeping records.
• Reconcile cash drawer and perform end-of-day duties for accurate financial transactions.
• Kennel tasks such as boarding pets and maintaining lobby areas.

Skills

Customer service

Multitasking

Cash handling

Clerical procedures

Data entry

Professional communication

Tools

Practice management software

Billing systems

Job description

PetVet Care Centers' Greenbrier-Springfield Animal Hospital is currently seeking Veterinary Receptionists (Care Coordinators) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Greenbrier-Springfield Animal Hospital in Springfield, Tennessee, is a full-service veterinary hospital providing comprehensive care, including wellness, dental, and emergency services. With a compassionate, experienced team, the practice is dedicated to delivering advanced medicine in a friendly, patient-focused setting.

Why Join Us:

• Get the opportunity to make a meaningful impact at a growing veterinary hospital! We’re expanding services, including grooming, bathing, and boarding, and strengthening our focus on client communication and coordinated patient care.
• This role is ideal for someone who enjoys building relationships with clients, helping pets receive recommended care, and taking ownership of follow-through.
• We value initiative, compassion, teamwork, and a commitment to creating a welcoming experience for pets and their families.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
• This position may require Kennel work:
  • Taking pets to the boarding area and settling them in
  • Assisting with cleaning and upkeep of the lobby and client areas

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Preferred Skills (Nice to Have)

• Experience in the veterinary field

Schedule

• Full-Time from 7am-5:30pm, weekday shifts vary with two Saturdays per month
• Work schedules are posted 3-4 weeks out

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$14 — $18 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

Please see our privacy notice for additional information about our data practices.