Compassionate Veterinary Care Coordinator

PetVet Care Centers; Flat Rock (NC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) with discretionary contribution

Team member pet discounts

Wellbeing support

Job summary

PetVet Care Centers’ Western Carolina Regional Animal Hospital in Flat Rock, North Carolina, seeks a Care Coordinator with veterinary reception duties. You’ll support a high-performing team, manage front-desk tasks, greet clients, handle schedules, and assist with basic medical emergencies while ensuring superior service and compassion for both pets and their families.

The role aligns with positions such as Veterinary Receptionist or Client Care Specialist, offering a collaborative culture,

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• 2+ years veterinary experience.
• Knowledge of clerical procedures and ability to organize files/records.
• Excellent customer service skills, courteous and prompt.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Excellent customer service

Education

2+ years veterinary experience

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers’ Western Carolina Regional Animal Hospital in Flat Rock, North Carolina, seeks a Care Coordinator with veterinary reception duties. You’ll support a high-performing team, manage front-desk tasks, greet clients, handle schedules, and assist with basic medical emergencies while ensuring superior service and compassion for both pets and their families.

The role aligns with positions such as Veterinary Receptionist or Client Care Specialist, offering a collaborative culture,