Veterinary Care Coordinator — Client & Pet Concierge

PetVet Care Centers; Ventura (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

PetVet Care Centers' Veterinary Medical and Surgical Group - Ventura is seeking a Care Coordinator to join our team. This role performs administrative and customer service tasks, supporting the hospital and delivering a high level of client care.

Within the veterinary field, this position is often titled Veterinary Receptionist or Client Care Specialist. Schedule: Monday–Friday with four to five 8-hour shifts; pay range $20–$22.50 per hour; competitive benefits.

Qualifications

• 18 years of age or older
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• 2 or more years of Veterinary Receptionist experience

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Veterinary receptionist experience

Bilingual

Education

High school diploma or GED

Job description

PetVet Care Centers' Veterinary Medical and Surgical Group - Ventura is seeking a Care Coordinator to join our team. This role performs administrative and customer service tasks, supporting the hospital and delivering a high level of client care.

Within the veterinary field, this position is often titled Veterinary Receptionist or Client Care Specialist. Schedule: Monday–Friday with four to five 8-hour shifts; pay range $20–$22.50 per hour; competitive benefits.